privacy

Privacy Policy

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Lakeview Monkey Sanctuary is a registered charity (1120919) registered at Lakeview Cottage, Kings Ride, Ascot, Berkshire SL5 7JW. You can contact us by email on lakeviewmonkeys@gmail.com.

This website is owned and managed by Lakeview Monkey Sanctuary and this privacy statement covers all website activity related to Lakeview Monkey Sanctuary.

This privacy statement applies to our website www.lakeviewmonkeysanctuary.com

Information you give on this web page, or associated services offered and accepted, is deemed to have been offered to Lakeview Monkey Sanctuary. We ensure your data is kept secure by using up-to-date security features and procedures and we respect the privacy of
all visitors to our website.

We, Lakeview Monkey Sanctuary, are committed to protecting the integrity and privacy of personal data collected from our supporters and our websites and social media pages. This privacy policy explains how Lakeview Monkey Sanctuary deals with the personal data
that we collect, why we collect it, and how we use it.

For the purpose of the General Data Protection Regulation (GDPR) the Data Controller is Lakeview Monkey Sanctuary.

We change this privacy policy from time to time, so please check this page occasionally to keep up to date with any changes.

Please note that through Lakeview Monkey Sanctuary website, you may be directed to other sites similar to Lakeview Monkey Sanctuary; all of these sites will have their own cookies and privacy policies.

By using our website or providing us with personal data, you are agreeing to the terms laid out in this policy.

If you have any questions regarding this policy, or are concerned about your data, please contact us via lakeviewmonkeys@gmail.com.

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What personal data does Lakeview Monkey Sanctuary collect?

The type and amount of personal data that we collect depends on why you are providing us with the information. The personal data we collect may include, but not be limited to; name, postal address, email address, telephone numbers, date of birth, and bank details/credit/debit card details and contact preferences.

We may also collect data about your interactions with Lakeview Monkey Sanctuary, including how we have had contact with you and when,  information on your donations, any events you attend with Lakeview Monkey Sanctuary, and any campaigns you support.

 
How does Lakeview Monkey Sanctuary collect your personal data?

Lakeview Monkey Sanctuary may collect personal data from you when you have any involvement with us or contact us. For example, if you:

• Make a donation

• Fundraise for us

• Register your support

• Visit our website

• Become an adopter

• Volunteer

• Take part in a Lakeview Monkey Sanctuary event

• Take part in an educational visit/talk

• Participate in raffles/competitions

• Make an enquiry

• Contact us to be involved with Lakeview Monkey Sanctuary in any other way

• Engage with us on social media

 

If you are under 18 years of age, you should obtain permission from a parent/guardian before providing personal data.

Lakeview Monkey Sanctuary collects personal data when:

• You give it to us directly

• You give it to us indirectly through sites such as Just Giving

• You use our website. When you use our website, personal data is recorded and stored under cookies

• It is available on social media

 

Why does Lakeview Monkey Sanctuary need your personal data, and how do we use it?

Lakeview Monkey Sanctuary may collect your personal data for a number of reasons. The main reasons being, to process your donation, to process your adoption, and to send you information, or provide goods and services that you have requested from us.

Lakeview Monkey Sanctuary may also use personal data for:

• Marketing purposes – To communicate with you about events, ways to help us raise vital funds, and to inform of our products and services.

• Updates – to provide you with information about our charity’s work and activities, and to update you on the monkeys at Lakeview Monkey Sanctuary

• To communicate volunteering opportunities, how to help with community fundraising and other activities

• To comply with relevant laws, verify your identity, to improve our operations/programmes, for internal record keeping relating to any donations, feedback, or complaints, carrying out our obligations under any contract between us, processing volunteer applications

 

Contact with you will be in accordance with the preferences (post, phone, email) you selected when you filled out a donation form, contacted us, became an adopter, or raised funds for us.

Who does Lakeview Monkey Sanctuary disclose your personal information to?

Lakeview Monkey Sanctuary will not sell, trade, rent of otherwise pass on your personal data details to other organisations.

We may allow our team, consultants, or other service providers acting on Lakeview Monkey Sanctuary’s behalf, to access your data and use it for the purposes for which you have given it to us. If we do this, individuals/organisations will not have the right to use your personal information or contact you, except in accordance with our instructions and this policy.

We may share or disclose your personal information if we are required to do so by any law or court order.

 

How does Lakeview Monkey Sanctuary keep your personal data safe?

Lakeview Monkey Sanctuary will take reasonable steps to protect the personal information that it holds from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. We will take reasonable and appropriate physical, electronic,
and managerial steps to ensure that all hard copy and electrical records containing personal information are stored securely. This includes having policies in place that means any personal data is only accessible by people within Lakeview Monkey Sanctuary on a
genuine ‘need to know’ basis.

We only keep personal data for as long as necessary and reasonable.

As data transmission over the internet is not guaranteed to be 100% secure, as a result, although Lakeview Monkey Sanctuary strives to protect your personal data, we cannot ensure the security of any information you transmit to us over the internet, and you do so
at your own risk. We make reasonable efforts to try and ensure the security of your personal data on our systems and whilst in transit between our system and the systems of the companies who provide us with various services.

We may send communications to you via email. Email is not a fully secure means of communications, and whilst we try to keep our systems and communications protected, we cannot guarantee this.

Online donations are securely processed and encrypted using SSL technology. Lakeview Monkey Sanctuary has an SSL certificate in place on the Lakeview Monkey Sanctuary website and this certificate allows an encrypted connection between the server and user/browser, meaning information submitted in forms cannot be read in-transit by other parties. Any offline donations that you make by cheque, monthly debit or credit card payments are securely processed by either Lakeview Monkey Sanctuary or our trusted services providers.

Lakeview Monkey Sanctuary will take appropriate steps to correctly destroy any personal data that is no longer needed.

How does Lakeview Monkey Sanctuary use Cookies?  

We use cookies on our webpages. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

Cookies enhance visitors’ experiences by ensuring that they don’t have to log in or provide information each time they revisit a webpage and by customising content based on their interests.

We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. A few of the cookies we use last only for the duration of your web session and expire when you close
your browser. Other cookies are used to remember you when you return to the site and will last for longer.

Visitors can configure their browsers to be alerted when a site is attempting to send a cookie and can refuse it, although some pages will not function properly without accepting cookies.

Most web browsers are set by default to accept cookies. However, if you wish to restrict or block web browser cookies you can do this through your browser settings via the ‘Help’ function. Alternatively, you may wish to visit www.aboutcookies.org, which contains
comprehensive information on how to do this on a wide variety of desktop browsers.

Google Analytics and Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners with a dashboard to view how visitors/users have viewed and used the page, for example the URL of the page, and how long they’ve spent on there.

Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by
Google in the manner and for the purposes set out above.  Google’s privacy policy is available at: www.google.com/policies/privacy/

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Our use of Google Analytics and cookies helps us understand our supporters’ interests and to use the charity’s funds more efficiently

What if I want you to change the way you contact me or stop altogether?

If you have provided us with your details, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed, simply let us know by sending an email to lakeviewmonkeys@gmail.com.

Instructions on how to unsubscribe from email communications will be included on each email communication we send.

If you have any questions, comments, or concerns about this policy, please do contact us via the avenue stated above.

How can you access your personal information?

You have the right to request a copy of the personal data that Lakeview Monkey Sanctuary holds about you. If you want to request a copy of the personal data we have on you, please send us an email to lakeviewmonkeys@gmail.com.